The Passengers
This is where you sit – your job as a business owner is to look forward and get your passengers (customers) from point A to point B. You should always be looking for the best way to do that, and focused on growing your business. You need tools, systems and help to get there, otherwise you might as well stick your head out the window and flap as hard as you can!
The Passengers
These are your customers – your goal is to get them all from check in, boarding, into their seats and to their destination. Most importantly, you need your customers to all have a consistent experience. Not everyone will give you a great review, not everyone will have the same opinion on how good the flight was, but if you are consistent with everyone, then the chances of success is as high as it can be!
This is your system – you are the same as every other business owner in only 1 way; you only have 24 hours a day. And assuming you like to sleep for some of those hours, you need systems to run 24/7 and respond to leads whether they enquire at midday or midnight. Those systems convert more leads, save you time and ultimately give your customers a better experience.
This is your content – emails, WhatsApp messages, videos and images. Whilst we don’t create the graphics, images or videos, we will put your content together and create the delivery method for you to bring the highest chance of conversions.
The Emergency Exits
It is as important to qualify people OUT of your sales process as it is to nurture them through it. Some people aren’t going to be your customers, for any number of reasons, and wasting valuable time when someone will never get there is not going to benefit you as a business. Using automation at the right points will allow you to direct your potential customers to the right places, whether that is away from your business, or simply to a low ticket offering you have for now until they are ready to purchase.
Your team are important, but if they all turned up not knowing what to do when something happens on the flight, not understanding the process your customers are going through or simply not being trained in how things work is going to produce a poor experience for your customers. Imagine getting on a flight and the person in charge of looking after you on the journey said “I’ve never flown before, do you know what this button does?”, you’d likely do everything you can to get off that plane! This is the same in your business when something is unfamiliar.